Sereen W Asks...
Do you have any suggestions about writing a review response?
When responding to a review, try to be solution focused. It's easy to get distracted so we recommend continually keeping the end goal of the conversation in mind.
Next, explain the situation. If the commenter had an issue while visiting your community, if possible explain why this occurred. If this is not a regular occurrence, state that fact in a clear manner.
Elaborate on what your solution is. Let the commenter know what you plan to do and what you hope the outcome will be.
Finally, offer to get in contact and provide your contact info to show that you are commited to providing a solution.